Every safeguard a landlord should expect, in place as standard — independent redress, fully protected client money, and recognised professional standards. The bodies we belong to, and what each one means for you, are set out below.
An independent redress scheme for the property industry, with a published Code of Practice for residential letting agents.
Our membership holds us to TPO's published Code of Practice — an external standard we're measured against, not just our own word for it — and gives you and your tenants access to free, independent adjudication if you ever want it.
Member · subscribes to the TPO Code of Practice for Residential Letting Agents · Visit official site
An insurance-backed scheme covering the rent and deposits an agent holds on a landlord's behalf.
The money we hold for you sits in a dedicated client account, ring-fenced from the agency's own funds and fully covered by the UKALA Total Loss CMP scheme — so your rent and your tenants' deposits are protected at all times. Our certificate is displayed at our office and available on request.
Provider: UKALA Total Loss CMP scheme · certificate on request
A professional membership association for letting agents, with a published code of practice and ongoing legal and regulatory support for members.
Membership keeps us to standards above the legal minimum — a published code of conduct, continuing professional development, and specialist landlord and tenant law advice on hand. In practice, it means the guidance you get from us stays current as the rules change.
UKALA member · our Client Money Protection provider · Visit official site
The UK regulator for data protection, which every business handling personal data must register with.
We hold sensitive information for you — your records, tenant references, ID and bank details. Our ICO registration means it's handled to UK GDPR and Data Protection Act 2018 standards: kept secure, and used only for what you'd expect.
ICO registration: Z1323473 · Visit official site
HMRC's supervision regime for letting agents under the Money Laundering Regulations 2017.
Being HMRC-supervised means our checks and record-keeping meet the Money Laundering Regulations in full — part of running a properly compliant agency you can rely on.
Supervised by HMRC for Anti-Money Laundering
Insurance that stands behind the professional advice and service we provide.
Held as a condition of our Client Money Protection and renewed annually, it means the work we do on your behalf is properly insured.
Cover details available on request
For landlords
